CUSTOMER SUPPORT

Delivery & shipping cost

  The shipping cost within Germany and the EU can be found in the item description. As far as in the item description no delivery date is specified, your purchase will be shipped immediately after your payment, in general that is 3-4 business days after receiving the payment. Currently we deliver by prepayment via bank transfer or PayPal. This means we will ship the purchase after receiving the money to our account. Through various bank maturities, over which we have no control, the delivery can take a bit longer.

 

Cash & Carry?

Of course your order can be picked up by arrangement also here in Hamburg.

  

International delivery? 

Of course, we also supply our products to you abroad. Residents from countries in the list below can order directly from our online shop, all others please contact us in person at  to order.

• Belgien
• Dänemark
• Deutschland
• Frankreich
• Italien
• Luxemburg
• Niederlande
• Österreich
• Polen
• Slowenien
• Tschechische Republik
• Vereinigtes Königreich

For deliveries abroad please consider note that custom duties, taxes and fees may apply. These are not included in the total price.

Payment

The following payment types are accepted by Julinka – Eckardt & Kuhl GbR:

Prepayment via bank transfer:

Please transfer the amount in advance to our, as communicated to you in the order confirmation email account. After receipt the goods will be shipped immediately, if in stock.

PayPal: 


You are very welcome to pay via PayPal. PayPal provides an easy, fast and secure payment for online shopping.

 

Data Privacy Statement
The protection of your personal data are taken seriously, also on the occasion of your visit to our website. Your data will be protected, as required by the law, particularly the new Telemedia Act. Following you find information which data will be collected during your visit to our website and how it is used.

1. Stored data

It is unavoidable that in the server statistics such data is automatically stored, that is transmitted by your browser. These are browser type and version, operating system used, the referrer URL (previously visited), the host name of the accessing computer (IP address) and the time of request. This storage only serves internal system-related and statistical purposes. Further personal data is only collected if you provide this information voluntarily, as part of an inquiry or a purchase to make. The above data are not assignable for us to a certain person, a merge with these data and other data sources is not done.

2. Use and disclosure of personal data

As far as you have provided us with personal data, we only use it to respond to your inquiries, to process contracts concluded with us and for technical administration. Your personal information will be only transmitted into three or otherwise transmitted if this is the purpose of the contract and / or necessary for billing purposes, or if you have agreed. You have the right to withdraw your consent with effective for the future at any time. The deletion of personal data if you withdraw your consent to storage, if their knowledge to fulfill the purpose of the regulation is no longer necessary or if their storage is inadmissible for other legal reasons.

3. Right to be informed

If wished we are happy to give you information about the personal data stored by us, if you have questions about the treatment of your data just send an e-mail .

 

Google Analytics

 

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address truncated by the last octet prior to its storage using the “_anonymizeIp()” method) will be transmitted to and stored by Google on servers in the United States . Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

You can opt-out from being tracked by Google Analytics with effect for the future by downloading and installing Google Analytics Opt-out Browser Addon for your current web browser:http://tools.google.com/dlpage/gaoptout?hl=en.